Terms of Service
These Terms of Service (the “Terms”) are an agreement between you — the business creating or using a Aced account (“you,” “your business”) — and Aced(“Aced,” “we,” “us”). They govern your use of the Acedplatform: the point of sale, back office, websites, online booking and ordering, invoicing, messaging, and every related application and service (together, the “Service”). By checking the acceptance box when you create an account, or by using the Service, you agree to these Terms and to the Privacy Policy.
1. Your account
You must provide accurate information when creating an account and keep it current. You are responsible for safeguarding your login credentials and staff PINs, and for all activity under your account. You must be at least 18 and authorized to bind the business you register.
2. Subscription, fees, and billing
Your signed quote, order form, or written agreement with Aced(your “Order Form”) is the source of truth for all commercial terms. That includes the fees payable, what those fees cover, the billing cadence, the commitment term, renewal, notice periods, cancellation, any discounts, and any hardware, implementation, or support charges. Where these Terms and your Order Form differ on a commercial term, the Order Form governs.
Aced does not publish a public rate card, and no figure on the Aced website forms part of this agreement. Fees are invoiced and charged in accordance with the cadence set out in your Order Form, and where a payment method is held on file it is charged in accordance with that cadence until the agreement is canceled under its terms. Cancellation takes effect as set out in your Order Form. If a payment fails, your account becomes read-only under section 11 — your data is retained, not deleted.
Where a free trial or evaluation period is offered, its length and conditions are stated in writing before it begins and in your Order Form if one follows.
3. Payment processing
Card payments you accept from your customers are processed by Stripe under your own Stripe account and are subject to Stripe’s terms, including the Stripe Connected Account Agreement. Aced is not a bank, money transmitter, or payment processor; funds from your sales flow through Stripe, not through us. You are responsible for the accuracy of your prices, taxes, refunds, and for complying with card-network rules.
4. Your customers’ data
Your business owns the customer records, sales history, and content you create in the Service. We process that data on your behalf, only to provide the Service, as described in the Privacy Policy. You are responsible for having the right to collect the customer information you enter, for honoring your customers’ requests regarding their data, and — for marketing email or text messages — for sending only to customers who have given the consent the law requires. The Service’s marketing tools enforce consent and unsubscribe handling, but the legal responsibility for your outreach is yours.
5. Acceptable use
- Use the Service only for lawful business purposes.
- No selling goods or services that are illegal where you operate.
- No attempts to probe, breach, or overload the Service, or to access another business’s data.
- No reselling, sublicensing, or white-labeling the Service without a written agreement with us.
- No uploading content that infringes someone else’s rights or contains malicious code.
We may suspend accounts that violate these rules, with notice where practical.
6. Your content and our platform
You keep all rights to the content you upload (logos, photos, product data, website copy). You grant us the limited license needed to host and display that content in order to run the Service — for example, publishing the website you build to visitors. We keep all rights to the platform itself, including its software, design, and documentation.
7. Availability and support
We work to keep the Service available and fast, but it is provided “as is” and “as available” — no uptime guarantee is made. Planned features may change. The offline register mode is a convenience feature and depends on your device; you are responsible for reconciling offline sales. Support is available through Help & docs inside the Service.
8. Disclaimers
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. Reports, tax calculations, and accounting exports are tools to assist your business — they are not tax, legal, or accounting advice, and you should verify filings with your own advisors.
9. Limitation of liability
To the fullest extent permitted by law, Aced will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of the Service is limited to the amounts you paid us for the Service in the twelve (12) months before the event giving rise to the claim.
10. Indemnification
You will defend and hold us harmless from claims arising out of your use of the Service, your content, your sales to your customers, or your violation of these Terms or of applicable law.
11. Termination, read-only accounts, export, and retention
You may stop using the Service and cancel in accordance with your Order Form. We may suspend or terminate accounts for material breach of these Terms. The following is our complete retention commitment, and it is stated identically in the Privacy Policy:
- While your account is active — your data is retained, and you can export your customers, sales, timesheets, and reports at any time.
- If a payment fails — your account becomes read-only. Your data is retained, not deleted, so nothing is lost while billing is resolved.
- After termination — you may request a full export of your account data for thirty (30) days. After that period we may delete your account data, except records we are required to retain by law (including financial records) and backups, which age out on their normal cycle.
- Logs — delivery and security logs are kept on shorter cycles and purged automatically.
12. Changes to these Terms
We may update these Terms. For material changes we will post the new version here with a new version date and notify you in the Service or by email, and ask you to accept again where the law requires it. Continuing to use the Service after the effective date of a change means you accept it.
13. Governing law and general terms
These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict of law rules, and disputes will be brought in the state or federal courts located in Georgia. If any provision of these Terms is found unenforceable, the rest remain in effect. These Terms and the Privacy Policy are the entire agreement between you and us about the Service and supersede prior agreements on the subject. Our failure to enforce a provision is not a waiver.
14. Contact
Questions about these Terms? Reach us through Help & docs in your dashboard.